Maintenance
Regular Maintenance Programme
Active Care Monthly Fee Contract– CENTRAL HEATING & HOT WATER CARE SCHEME
For just £20 per month Active Heating offers same day, unlimited access to our local Gas Safe or OFTEC registered engineer for all breakdowns, repairs and maintenance services, including the essential annual boiler service, for your central heating and hot water system.
Labour and parts are included (with limited exclusions, please email our office for details).
We do not sub contract this service and so we ensure we maintain quality. The office staff know your history and you see an engineer you know or who knows your system. We have operated Active Care for 5 years without losing a customer.
CENTRAL HEATING
What is included:
- Boiler
- Radiators
- Controls
- Associated pipe work
A Home Owner's/Landlord’s Gas Safety Certificate or Oil Servicing Certificate is included if applicable.
HOT WATER SYSTEM
What is included:
- Associated pipe work
An initial survey is carried out on both systems before you sign on to the scheme.
Quick Response
We aim to visit you within the same day whenever possible. We also offer reassurance and advice on our Helpline which is open 12 hours a day or 24 hours a day for emergencies.
Ways to Pay
This contract service is for just £20 per month. There is no extra charge for call outs or labour. Payment is by standing order. We will make a form available to you.
TERMS & CONDITIONS
Your scheme will begin once we have processed the paperwork and when we have carried out the initial survey to ensure your system is safe and compliant.
If work needs to be done at the survey stage, including a service (if your boiler has not been serviced within the last year), we will tell you the cost of the work required to bring it within the scope of the agreement. If we reject the system after this, £40 will be charged for survey work done.
After the contract is signed, either party can cancel with one month’s notice.
Another visit may be required if we do not carry the required parts.
Personal information will be kept by us only to help us service and track your account. We will not share your personal information with third parties.
Only the person named on the contract will benefit from the agreement and must be present when the work is carried out. In the case of tenancy, only the landlord can request work to be carried out under the scheme.
